FAQs

What is your processing time?

Our current production time is 2-3 business days. All orders are shipped via First-Class mail.

First Class has an ESTIMATED shipping time of 2-5 Business days. But can take longer depending on your local Post Office and weather conditions. 

You can also upgrade your shipping to Priority Mail. This option has a delivery time of up to 4 business days. Even when upgrading your shipping, regular production/processing time applies. (this decreases shipping time only, not processing time).

I am responsible for (and can only guarantee) the ship date, not the delivery date, and will not be held responsible for errors made by a third party (including USPS, UPS, FedEx, and other delivery services).

How do I get my tracking number?

You will receive an email confirmation when your order has shipped with your tracking number.

My package has been marked delivered, but I have not received it. What should I do?

We suggest checking with your neighbors first to see if the mail was accidentally delivered to the wrong address by your postal carrier. If that does not work, please contact your post office. Ask them to provide the GPS coordinates to see where they delivered your package. We cannot be held liable for mis-delivered mail caused by USPS error. If the package is not located you must file a report at your local post office.

I received a damaged item. What can be done?

Any items damaged must be reported to me within 48 hours of delivery and accompanied by a photograph of the damaged item. A new item will not be sent or refund given until a photo is received of the damaged item or original item is sent back to me (Send tracking number as proof of shipment back to me).

Do you accept returns or exchanges?

WE DO NOT ACCEPT RETURNS OR EXCHANGES, so please choose your size carefully or message us with any questions. Please read item descriptions for sizing recommendations.

If you have a problem with your order, please contact us.